Privacy Policy

1. Who we are

This policy covers Clean Slate of Washington LLLP (“Clean Slate,” “we,” “us”), the website at cleanslatewashington.com, our AI assistant Dottie, and our phone and text message line. Clean Slate is not a law firm. Licensed partner attorneys decide what can be cleared, represent clients, and handle legal filings. If a partner law firm or nonprofit legal organization takes your case, you will sign a service agreement with it, and it keeps its own client file under the rules that apply to lawyers.

Attorney-client privilege. Until a partner attorney agrees in writing to represent you, what you tell us or Dottie may not be protected by attorney-client privilege. Please don’t share details about criminal matters that are still open.

2. What we collect

Information you give us

• Your name, date of birth, and contact details, such as phone number, email, and mailing address.
• Details about your record: the kind of case, where and when it happened, and anything else you choose to tell us.
• Documents you upload and forms you sign.
• Messages you send us, including chats with Dottie, texts, and calls to our phone line.

Information we gather for your case

With your permission, we request court records, case details, and information about fines and fees from courts, clerks, and government agencies, and prepare that information for the partner attorney’s review.

Text message information

If you sign up for texts, we keep your mobile number, a record of when and how you agreed, the messages we exchange, and any opt-out or opt-in requests you send.

Website information

Our web server keeps basic technical logs, such as IP address, browser type, and pages requested, to keep the site secure and working. We do not use advertising cookies or tracking pixels.

3. How we use it

• To gather your records and prepare them for the partner attorney, who decides what can be cleared.
• To send your information to the partner attorney who reviews and files your case.
• To contact you about your case, including text messages if you signed up for them.
• To answer your questions, including through Dottie.
• To keep our systems secure and to meet our legal obligations.

We do not use your information for advertising, and we do not send marketing text messages.

4. Who we share it with

We share your information only with:

• The partner attorney handling your case, so they can review it and prepare and file your motions.
• Courts, clerks, and government agencies, when we request your records or ask about fines and fees you may owe.
• Prosecutors and courts, through your attorney. When the partner attorney files a motion, it is served on the prosecuting attorney.
• Oshoma Systems LLC, our affiliate, which operates parts of our technology, including the systems that handle our phone and text messages.
• Service providers that run our systems for us, such as our database host, our phone and text message provider, the AI and communications services that run Dottie (including speech recognition, voice, and the AI models that write and check her answers), our email provider, our payment processor, and our e-signature provider. They may use your information only to provide their service to us.
• Others when the law requires it, such as a valid subpoena or court order. If that happens, we will tell you unless the law does not allow us to.

We do not sell your information. We do not share it with employers, landlords, data brokers, or anyone else.

Criminal history. Criminal history information we obtain with your permission is used only for your case and is disclosed only to you, the partner attorney handling your case, and, through your attorney’s filings, the court and prosecutor.

Court filings are public. A motion filed with a court becomes a court record, which the public can generally see until the court orders otherwise.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

To deliver our texts, our text message provider and your mobile carrier process your number and messages on our behalf. They may not use them for any other purpose.

5. Text messages

We text you only if you agree to it. Signing up is optional and is never a condition of working with us. Our texts are sent as “Clean Slate WA.”

• What we send: updates on your case, reminders about steps you need to take (like signing a form), and replies to your questions. No marketing.
• How often: message frequency varies.
• Cost: message and data rates may apply.
• To stop: reply STOP at any time. You can also reply QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. We will send one message confirming you are unsubscribed, and then no more.
• For help: reply HELP, or contact us using the details below.

To protect your privacy, our texts don’t include details of your record. Full details are in our text message program page and our Terms.

6. Dottie, our AI assistant

Dottie is an AI assistant, not a person and not a lawyer. When you chat with Dottie or speak with her on our phone line, what you say is sent to the AI service provider that powers her so she can reply. Dottie does not give legal advice and does not tell you whether you qualify to clear a record. Legal questions go to the partner attorney.

Phone calls (coming soon). We are building a phone line that Dottie will answer. When it opens, calls will work as described here.

• At the start of each call, Dottie will tell you that the call is transcribed.
• Audio. Call audio passes through our phone and speech service providers in real time so Dottie can understand and answer you. Clean Slate does not store call audio. Our speech provider does not keep audio or text after processing it, though it may keep usage records that contain neither.
• Transcripts include what you say and what Dottie says, including any case status she reads to you. The original transcript is deleted within 72 hours after the call. If we need to look into a problem with a call, we delete it after that review, no later than 30 days after the call.
• Quality-review copies. We also make a copy of each transcript and use automated tools to remove names, contact details, and other identifying information. These tools can miss things, and the copies still describe the conversation, such as the kind of case discussed, so we protect them as personal information. We keep them for up to 90 days to check and improve Dottie’s answers, including how well she understands callers in each language. Our staff, or an AI service working for us, may review them.
• Call statistics, such as call length, language, and how often Dottie misunderstood a caller, are kept for up to one year. They do not include names, phone numbers, or what was said.
• Phone company records. Our phone provider keeps its own records of calls, such as phone numbers, call times, and length, for billing.
• Dottie never needs your Social Security, bank, or card number. Please don’t say them on a call.
• Checking your case by phone. Clients will be able to hear where their case stands after typing their date of birth and a PIN they choose in their account on the phone keypad. What you type on the keypad is not sent to our speech provider.

We do not make AI voice calls to you.

7. How we protect it

Your information is stored in an encrypted database. Access is limited to the Clean Slate staff working on your case, the partner attorney handling it, you through your own account, and the service providers that run our systems. Staff access is logged.

8. How long we keep it

We keep your information only as long as we need it for your case or the law requires. In particular:

• If a partner attorney takes your case, the law firm keeps its own client file for as long as the rules for lawyers require.
• If your case does not go forward, we delete your information after a limited period.
• We keep a record that you agreed to receive texts, and when, for as long as we may need to show that you agreed.
• How long we keep phone-call transcripts, quality-review copies, and call statistics is described in section 6.
• Deleted information can remain in our backups for a short time before the backups expire.

9. Your choices

• See or correct: ask us for a copy of your information, or to fix anything that is wrong.
• Delete: before a partner attorney takes your case, or if your case does not go forward, ask us to delete your information and we will. Once a partner firm represents you, some information must be kept in the firm’s file. If we or the firm must keep something, we will tell you what and why.
• Stop texts: reply STOP, or any of QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. To start again, reply START.

10. People under 18

Our online service and text messages are for people 18 and older. If you are under 18, please don’t submit information through this website. Email us and we will connect you with a partner attorney or a juvenile legal resource directly.

11. Changes to this policy

If we change this policy, we will post the new version here with a new effective date. If a change affects how we use information we already have, we will tell you before it takes effect.

12. Contact us

Clean Slate of Washington LLLP
Email: help@cleanslatewashington.com
Mail: 233 St. Helens Ave #218, Tacoma, WA 98402
Text: (253) 354-0008